Logging

Logging helps us understand the problems that occur while you use reWASD, and find the best solution to help you. There are two types of logs that you can collect and share with us.

Logging with reWASD

To complete this type of logs, you will need to:

  1. Run reWASD as Administrator: right-click reWASD icon or shortcut and choose Run as Administrator
  2. Allow reWASD to make changes to your device
  3. reWASD opens. Now open Preferences, and click Start log in the lower left corner
  4. Close Preferences window, complete the steps you were having troubles with, then open Preferences again and press Stop log
  5. The following window opens. Choose Open file location to proceed to the folder (img)
  6. Choose the archive that was created the last, and send it to our support team

Logging with tracetext

To complete this type of logs, you will need to:

  1. Make sure you have a shortcut for reWASD.exe or reWASDTray.exe (depending on what type of logs our support team requests)
  2. Right-click on the needed shortcut, open Properties
  3. Find the Target field, and add " -tracetext" to it. Eventually, the whole line will look like this: (img)
  4. Press OK to close Properties, and launch reWASD or reWASD Tray agent using the modified shortcut
  5. Now open File explorer, and go to C:\Users\Public\Documents\reWASD\Logs and send the newest reWASD TextTrace.txt file to our support team

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