Troubleshooting

Here’s a list of issues and solutions for them that may occur while using reWASD. A question is in the title, and the answer is below. The numbers are not connected to the topics, and they don’t have any relations to the content of cases. The answer contains general recommendations, and if they did not help - you need to contact support via one of the channels mentioned at the end of the page.

If you’re on this page because of your curiosity, you can perform the search on page via your browser (F3 or Ctrl+F) to ease the process!

1. reWASD doesn’t recognize my device

Make sure that your device is supported by reWASD; perform the Check for updates; try to replug the device. If this doesn’t help, try to reboot your PC. Check the joy.cpl to see how (and if) Windows recognizes your device. Open Windows search (by pressing Win keyboard button, for example), enter joy.cpl and press Enter. Here you have all the controllers that are currently connected to your PC. Contact support for further investigation.

2. Mappings applied in a wrong way, and they perform weirdly in-game

This may occur if you play a Steam game, and Steam controller support is enabled. To disable it, open Steam Big Picture, then go to Settings, Controller Settings, and remove the mark from the controller you are using with reWASD.

3. My keyboard and mouse bindings are messed with the native controller support

Unmap all the buttons in your config with keyboard and mouse bindings, and re-apply it.

4. I have added some keyboard bindings to the config, and the game started to lag. It also shows controller buttons in menu, which change to keyboard buttons when I press the remapped key

Looks like the game switches between controller and keyboard/mouse input. We recommend to unmap the controller fully, if you want to use keyboard and mouse bindings, and add them to other controls. If you prefer controller layout, you can remove all the keyboard mappings, and add controller bindings, whether you will use a Virtual controller, or Hardware mapping.

5. My controller has additional buttons but reWASD doesn’t seem to recognize them

Some controllers (like Razer Wolverine, Razer Raiju, Razer Wildcat, Scuf controllers, Steelseries) have additional buttons that are not recognized by Windows as independent controls: they are hardwarely unmappable. We’ve made a research, and came to the conclusion that reWASD can’t remap them the same way it can remap Xbox Elite paddles. So this type of controllers will be seen as Xbox 360 or One.

6. reWASD doesn’t launch after installation

The newest Windows update brought some changes to how WPF apps run, so some of you may experience issues with reWASD launching. reWASD simply doesn’t launch or crashes instantly after the launch. The issue is caused by graphics card utilities that inject into DirectX libraries. Please check whether you have any of these apps installed: MSI Afterburner, RivaTuner, Fresco Logiс Proxy Display Driver, Duet Display, etc. To fix this, you need to black-list reWASD from these tools.

7. I get a -1 or -5 Error

Try to reinstall the software. In case this did not help please contact support.

Some antiviruses may cause problems using reWASD (e.g. Symantec Endpoint Protection, PC Matic, Palo Alto Traps). Please check if you have one of them installed, and consider deleting them, or adding reWASD to exceptions.

8. My stick/trigger keeps firing the mappings even though I don’t move it

Try expanding the deadzone.

9. I changed the deadzone but it doesn’t seem to affect stick or trigger

If you use the native controller layout, you need to press Affect gamepad hardware in the Advanced Stick settings, or in Trigger Zones settings.

10. I have mapped something to the keyboard key, and it reproduces along with the keyboard key I assigned the mapping to

Unmap the keyboard key to mute the native keyboard key behavior.

11. I have mapped something to the controller button, and the mappings reproduces along with the native controller mapping

Unmap the controller button to mute the native controller behavior.

12. I installed reWASD on laptop, and my touchpad stopped working

You need to change the Windows settings and check Leave touchpad on when a mouse is connected.

13. I added the Virtual controller mappings, pressed Apply, but the game doesn’t recognize the controller

Check whether it works well via joy.cpl. Open Windows search (by pressing Win keyboard button, for example), enter joy.cpl and press Enter. Here you have all the controllers that are currently connected to your PC. One of them is Virtual Xbox 360 controller For ReWASD, and that’s the one that the game must see eventually. Choose that controller, press Properties or double-click on it. Now try to press the buttons on your physical and remapped gamepad, and check if they reproduce.

First of all, make sure that you hide the physical gamepad (check out Preferences — General for that). Try to exit the game, apply the config, and then re-launch the game once more.

If that doesn’t help, open reWASD Preferences, choose to Use Tray Agent and Enable autoremap on startup. Then you need to check your Windows Startup preferences. To do that, open Task Manager (Ctrl + Shift + Esc shortcut), press More details, open the Startup tab and make sure that reWASD is enabled, otherwise it won’t work. Once it’s done, open reWASD, turn remap ON and reboot your PC. When the PC is back on, wait till reWASD Tray Agent launches, don’t open reWASD manually. Then try to launch the game, and check if your controller works.

14. I’ve applied the config, and the mappings stopped reproducing suddenly when I was gaming

Open reWASD and check what Slot is active to make sure that you didn’t switch to the empty slot by accident. If you did, open reWASD Preferences, and go to Slots tab. To prevent this in further usage, you can disable all the slots if you don’t use them.

15. I use ASUS GPU Tweak II, and reWASD is lagging

Open the C:\Program Files (x86)\ASUS\GPU TweakII\GTII-OSD\Blacklist.txt, and add 'reWASD.exe' to it.

16. I use Logitech mouse (G502, G300s, or another gaming mouse that has lots of additional buttons), and I have some devices that appear in device panel (like Logitech_LGVirHid01, Logitech_LGVirHid02, etc)

You can add all the devices to Blacklist. This won't affect the mappings, or mouse usage, they just won't appear in reWASD interface. Also, we recommend to check out how to initialize the gaming mouse.

17. I get an error "Unable to create a folder" while I try to create, import or save the config, or create a new profile

Please visit Windows Security > Virus & threat protection > Ransomware protection, switch Controller folder access off, and try again.

18. reWASD doesn't detect the gamepad, or it is detected as Xbox 360

To make reWASD see the controller correctly, follow these steps:

  1. Uninstall SCPToolkit (or the software that provided drivers for your controller). Your gamepad will become invisible for reWASD (if it was seen as Xbox 360), and that is normal
  2. Go to Device manager, find your controller in one of the categories, open its contextual menu and choose Uninstall Device. Mark Delete the driver software for this device, and press Uninstall. Replug your controller. After this step, reWASD must recognize the controller
  3. If step 2 did not work and you own PS3, PS3 Nav or PS4 controller (which may happen on Windows 7 and 8), please install PlayStation Now application, install the official drivers for your controller. Then you can uninstall PS Now and use your gamepad with reWASD.
19. I have added a shortcut for some buttons, and shortcut activators reproduce along with the mapping added to the shortcut

You need to unmap the buttons that are shortcut activators, and remap the same button on Virtual Xbox 360. For example, I have mapped a combo on A + B controller buttons as a shortcut. Thus, I need to unmap A and B in main, then open reWASD mapping and add A mapping to A button, and do the same thing to B.

20. I am an Xbox Elite Series 2 controller owner, and I can't remap paddles

Xbox Elite Series 2 has a default configuration for paddles that assigns XYBA to them. To make paddles work, you need to:

  1. Open Xbox Accessories App
  2. Create an "empty" profile with unmapped paddles and with no additional mappings on other buttons
  3. Clone this profile and apply to all 1-3 physical slots
  4. Now you can open reWASD and assign additional actions to them
21. I keep recieving the error that asks me to reboot my PC when I launch the program, and rebooting/reinstalling reWASD doesn't help
  1. Launch regedit.exe app as Administrator. Just type it in task bar search box to open
  2. Here, you will need to go to 3 directories:

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Disc Soft\reWASD\ HKEY_LOCAL_MACHINE\SOFTWARE\Disc Soft\reWASD\ HKEY_CURRENT_USER\Software\Disc Soft\reWASD\Config\

    Two first ones may include "RebootFlag" item. If yes, please delete it. The third directory may include "RebootRequired" item. It should be removed too.

  3. After you find the needed flags and remove them, please try to launch the app again

22. I want to fix stick drift for my controller

reWASD permits to do that by changing the stick deadzone. You can find out more info about this in the stick zones article, or check out the video tutorials about stick drift elimination for DualShock 4, Xbox Elite, Xbox One, and Xbox 360.

23. After I apply the config with Virtual DualShock 4 mappings, the mapping do not work, and joy.cpl does not show any gamepads

Please check if you have other mappers installed, such as DS4Windows, DS4Windows 2 or InputMapper. Open them, and go to settings. Look for the setting "Hide DS4 controller", or "Use Exclusive mode", or any other setting that is related to hiding the gamepad from the system. Please make sure that this setting is disabled, and quit the application to disable remap in it. Check Tray for launched application and also exit it. Then try to relaunch reWASD and reapply the config with DualShock 4 mappings.

In case you have had one of the mentioned mappers installed before, you will need to reinstall them, and check the settings responsible for Hiding the gamepad.

If these steps did not help, please contact our support team.

24. I have created a group of devices, and one of them, or both of them are not working properly

This is a common case that usually occurs with keyboards and mice. To fix it, you need to re-initialize the devices that are not initialized properly.

  1. Expand the existing group by clicking the icon near the name of a group:

    Usecase 22

  2. Check out the icons near the group participants. If you see that there is a device named "Mouse" but with a keyboard icon in reWASD, that means that the mouse was not initialized properly:

    Usecase 22

  3. Remove the group to re-initialize the devices. Press the cross in the right side of a window to ungroup devices

    Note, that you can also check the Device detection mode and re-check your devices one again before you re-initialize them.

  4. Now choose the device that was not initialized properly, right-click the highlighted icon, and choose re-initialize option:

    Usecase 22

  5. Now pick the relevant option for this particular device

In case the steps above did not help, you can try another way to figure this out.

  1. Close reWASD, exit the reWASD Tray agent too
  2. Proceed to C:\ProgramData\Disc-Soft\reWASD and remove all the *.binv2 files from there. This folder is usually hidden by default, so you might need to press View tab in explorer and pick Show hidden items
  3. Now reopen reWASD and initialize your devices from scratch. Try Detection mode to make sure you choose correct initialization options
  4. Group the devices again, and try to Apply the config you were applying before

reWASD ForumSupport requestFacebook pageDiscord text chat

results matching ""

    No results matching ""